Refund policy
🌱 Brown House Farms – Refund & Quality Guarantee
Because our yellow watermelons are fresh, perishable products, we do not accept returns.
However, we stand behind the quality of everything we grow.
🍉 Quality Guarantee
If your watermelon is:
- Damaged
- Rotten
- Or significantly below quality expectations
👉 Contact us within 24 hours of pickup or delivery, and we will:
- Replace your watermelon OR
- Offer a store credit or partial refund
📸 Proof Required
To process any issue, please provide:
- A photo of the watermelon
- Order confirmation
⏳ Timing Matters
All claims must be submitted within 24 hours, as freshness cannot be guaranteed after that time.
🚫 No Refunds For:
- Change of mind
- Missed pickup
- Improper storage after pickup
- Minor cosmetic imperfections (natural with farm-grown produce)
📍 Pickup Responsibility
Customers are responsible for picking up their order during the scheduled window.
If you cannot make it, please contact us in advance.
💬 Our Commitment
We care about your experience.
If something isn’t right, we’ll do our best to make it right—because we value every customer who supports Brown House Farms.